Return & Refund Policy
At SSUPD, we aim to provide you with a smooth and transparent return and refund experience. Please review the following terms carefully before initiating a return or requesting a refund.
Return Window & Eligibility
Standard Return Window
- Returns are accepted within 14 days of receiving your order.
- Requests submitted after 14 days of receiving your order may not be eligible for a refund unless otherwise required by law.
Condition of Returned Items
To qualify for a return, items must:
- Be in original condition with no signs of damage, modification, or improper use.
- Include all original packaging, accessories, manuals, and documentation.
- Be purchased directly from SSUPD.co. Items purchased from third-party retailers (e.g., Amazon, Newegg, local distributors) must follow the retailer’s return process.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Discounted or clearance products.
- Open-box, used, or good-condition items sold as-is.
- Personalized or customized items.
- Gift cards or digital codes.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
Submit a Ticket: Visit our Support Page and open a support ticket.
Provide Details: Include your order number, platform of purchase, and exact product model.
Attach Evidence: Upload clear photos or videos of the issue.
Resolution Options:
Replacement Parts: If under warranty, parts will be shipped at no cost.
Replacement Product: If a full replacement is needed, we will provide return instructions and a prepaid return label.
Refund: If preferred, a full refund will be issued once the returned product is received and inspected.
Refund Details
Processing Time: Refunds are typically processed within 7–15 business days after the returned product is inspected.
Original Shipping Fees: Non-refundable.
Bundle Purchases: If returning part of a bundle, the value of any discount applied to the bundle will be deducted from the refund amount.
Payment Method: Refunds will be credited to the original payment method only.
International Returns
Customers are responsible for return shipping fees, customs duties, and taxes for international returns.
Ensure that your return shipment is properly declared to avoid delays or additional costs.
Exchange Policy
Exchanges are processed as separate transactions.
To exchange an item, please initiate a return for the original product and place a new order for the desired item.
How to Initiate a Return
Once your ticket is submitted, our support team will review your case and provide detailed instructions for the next steps.
If your item arrives damaged, defective, Click the button below to start your return request. Please make sure to prepare the following information:
- Order number
- Purchase channel (SSUPD.co, Amazon, etc.)
- Reason for return or refund
How to Initiate a Return
Once your ticket is submitted, our support team will review your case and provide detailed instructions for the next steps.
If your item arrives damaged, defective, Click the button below to start your return request. Please make sure to prepare the following information:
- Order number
- Purchase channel (SSUPD.co, Amazon, etc.)
- Reason for return or refund
Policy Updates
This Return & Refund Policy may be updated from time to time in accordance with operational needs and applicable laws.
We encourage customers to review this page periodically for the latest terms.
Additional Notes
DIY PC building and international logistics can present unique challenges. This policy is designed to balance fairness and efficiency for all customers.
For a more flexible return experience, consider purchasing through authorized retailers like Amazon, Newegg, or regional partners, which may offer localized return options.